FAQ Page
🍪 Frequently Asked Questions
S&K Swirls – Fresh Homemade Cookies
📦 Orders & Shipping
Q: How do I order?
A: You can place your order directly through our website or in person at pop up locations! Simply choose your cookie flavors and quantity, and we’ll handle the rest.
Q: Do you ship cookies?
A: Yes! We currently ship within the U.S. via USPS. All cookies are packaged carefully to stay fresh during transit.
Q: When will my order ship?
A: Orders typically ship within 1–3 business days of being placed. You’ll receive a tracking number as soon as your cookies are on the way!
Q: Can I schedule an order for a specific date?
A: Absolutely! Just leave a note at checkout or send us a message with your preferred delivery date, and we’ll do our best to make it happen.
🍪 Cookies & Flavors
Q: What size are your cookies?
A: Each cookie is approximately 3–4 inches wide and weighs around 3 oz-4 oz. They're soft, thick, and baked fresh for every order.
Q: How do I choose my flavors?
A: We offer a rotating weekly menu. You can choose your flavors from the current week’s selection listed in the product description or dropdown menu.
Q: How long do the cookies stay fresh?
A: Cookies stay fresh for up to 5 days when stored in an airtight container at room temperature. They also freeze beautifully for up to 2 months.
Q: Do you offer gluten-free or vegan options?
A: We’re working on it! Stay tuned for special dietary options in the near future. If you have a specific request, feel free to reach out.
🎁 Gifting & Custom Orders
Q: Can I send cookies as a gift?
A: Yes! We love helping you spread joy. Add a gift message at checkout and we’ll include a handwritten note.
Q: Do you do custom or bulk orders (events, parties, corporate)?
A: Yes! For custom labels, large orders, or party packs, just message us. We’re happy to create something special for your occasion.
⚠️ Allergens & Ingredients
Q: Do your cookies contain allergens?
A: Most of our cookies contain wheat, eggs, and dairy. Some flavors may include nuts. While we take care to avoid cross-contamination, our kitchen is not allergen-free.
Q: Can I see a full ingredient list?
A: Yes! Ingredient info is listed on each product page and included on the cookie packaging.
📩 Still Have Questions?
Feel free to message us directly through Facebook, Instagram, or Email: sk.swirls@gmail.com. We’re happy to help!